I just watched a Super Nanny DVD from Netflix:

• A schedule is very important. The nanny makes a schedule and posts it on the refrigerator. The schedule gives the children something to look forward to and helps to avoid boredom. My sister always has a ton of activities lined up for her daughter and it has been very good for them both.
• With discipline, setup a naughty chair or naughty mat, and consistently give bad behavior one warning, and then send the child to the naughty spot if they don’t act up. Its important to give one warning and not just send the child to the naughty spot. Its also important to make sure to send them to the naughty spot if the warning didn’t work.
• There are actually many important steps in the discipline process:

1. Crouch down to the child’s level and look them in the eye when disciplining them.
2. Leave them in the naughty spot for one minute for each year of the child’s age.
3. When the naughty timeout is over, explain to the child why they were sent there, tell them to apologize for their bad behavior.
   

• Vocal tone is very important. I’d learned this in some sales training sessions previously, and it is amazing how children innately respond to tone as well. Speaking of which, Super Nanny uses some great techniques with the parents as well. For example, when reviewing the parents’ parenting methods, she first praises them, then focuses on what needs improvement.
• Consistency, consistency, and more consistency!
• Along with discipline, children deserve encouragement in their efforts and praise for their achievements.

For some reason, the DVD quality isn’t that hot though. When it pans or zooms, the image appears staggered. I’m not sure if its the DVD or the DVD player - I use MediaPlayer from Windows Vista, which I’m not too crazy about.